Frequently Asked Questions
Will my site be protected from Malware?
Yes as part of your subscription you get access to Securi.net security software that protects and monitors your site 24/7/365. If somehow your site does get infected we will know about it instantly and have it removed within 6 hours.
How long do jobs take to complete?
We aim to have all small jobs completed within 48hrs. Any security or website bugs that harm the functionality of your site are prioritised and generally fixed within 6hrs. Have an urgent job Click Here.
What types of jobs are included?
We can help you with almost anything that is directly related to your wordpress website. If your not sure please leave us a message with your requirements and we’ll get back to you fast.
Am I locked into a contract?
No our service is pay by the month. If at anytime you feel you are not getting enough value simply email us and we’ll cancel your subscription.
How can I be sure you can fix my problem?
Well you can’t be sure until you try us out. That’s why we offer a 30 day 100% money back guarantee. Sign up, send us a task, and judge us based on our service and results. Who else offers that?
How can you provide this premium service for such a low price?
Our WordPress experts are highly experienced and execute similar customer tasks everyday, so technical jobs that might take you hours, we can complete in minutes.
Can you complete a larger task over a few months?
Yes, If you have a larger job that will take longer than your allocated monthly time we can complete the tasks over a few months or you can get a discounted quote from our team and get the job completed fast.
I’m worried I won’t use up all my time, can I roll my hours over to the next month?
No sorry your task hours must be used within the month.
But we offer 3 different levels of plans so you can choose the one that is right for you. When we do our audit we generally find there are always things to work on to improve your website, and if nothing else the peace of mind you get from our security and daily back-up service is worth the membership fee alone if your business relies on your website.
What happens if i use all my support hours during the month?
Once your support hours reach the limit we will notify you and let you know that a $99 per hour will be billed for any additional support tasks that you need during the month. We provide discounted hourly rates for our WPCarePro client at $99/hr.